Shipping policy

SHIPPING POLICY

At Pace of Grace Clothing & Gifts, many of our products are made to order especially for you. Because your item is created after your order is placed, please allow time for both production and shipping.

We appreciate your patience while your order is being prepared and hope the extra care that goes into each piece makes it worth the wait.

PROCESSING & PRODUCTION TIMES

Most Pace of Grace products are made to order through our trusted production partners. Production times vary depending on the product, order volume, and production location.

Estimated delivery information may be provided during checkout or with your order confirmation. Please keep in mind that these estimates include factors outside of our direct control and are not guaranteed delivery dates.

During holidays, high-volume periods, severe weather, or other unexpected circumstances, production and shipping may take longer than usual.

SHIPPING & DELIVERY

Once your order has completed production and ships, tracking information will be provided when available.

Shipping times vary depending on the destination, shipping method, carrier, and fulfillment location. Carrier delays may occasionally occur after an order has left the production facility.

Pace of Grace Clothing & Gifts cannot guarantee a specific delivery date unless expressly stated otherwise.

MULTIPLE PACKAGES

Because we offer a variety of products that may be produced by different fulfillment partners or facilities, items from the same order may occasionally arrive in separate packages.

If this happens, you may receive more than one tracking number and your packages may arrive on different days. Any applicable shipping charges will be calculated at checkout. You will not be charged additional shipping after your order is placed simply because items are fulfilled in separate packages.

SHIPPING ADDRESSES

Please carefully review your shipping address before submitting your order.

Customers are responsible for providing a complete and accurate delivery address. If you notice an error after placing your order, please contact us as soon as possible. We will do our best to make the requested change, but we cannot guarantee that an address can be updated once an order has entered production or shipped.

Additional costs resulting from an incorrect or incomplete address provided at checkout may be the responsibility of the customer.

LOST, DELAYED, OR MISSING PACKAGES

If your tracking information shows that your package has been delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and with the shipping carrier.

If your package still cannot be located, please contact us and we will help you determine the appropriate next steps.

For packages that appear to be lost in transit, please contact us so we can review the shipment with our fulfillment partner or shipping carrier.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery.

Please include your order number, a description of the issue, and clear photographs showing the item and problem. We will review the information and work with you to determine the appropriate resolution.

For additional information, please review our Return & Refund Policy.

INTERNATIONAL ORDERS

International shipping availability varies by product and destination and will be determined at checkout.

International customers may be responsible for customs duties, import taxes, fees, or other charges assessed by their country. These charges are not included in the product price or shipping charge unless otherwise indicated at checkout.

International shipments may also experience additional delays due to customs processing.

QUESTIONS ABOUT YOUR ORDER

If you have questions about shipping or need assistance with an order, please contact us through our Contact Us page. We will be happy to help.