Thoughtfully designed faith-inspired apparel and gifts created to encourage, celebrate, and bring a little grace into everyday life.
Refund policy
RETURN & REFUND POLICY
At Pace of Grace Clothing & Gifts, each item is thoughtfully created and made to order especially for you. Because our products are produced after an order is placed, we are unable to accept returns or exchanges for change of mind, incorrect size or color selection, or other customer ordering errors.
We want you to be happy with your order, and if something arrives damaged, defective, misprinted, or different from what you ordered, we will work to make it right.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 30 days of delivery.
When contacting us, please include:
- Your order number
- A brief description of the issue
- Clear photos showing the item and the problem
After reviewing the information provided, we will determine the appropriate resolution. Depending on the circumstances, this may include a replacement or refund at no additional cost to you.
Please do not return an item unless we have provided return instructions.
RETURN SHIPPING
Because our products are made to order, we generally do not accept standard returns or exchanges unless otherwise required by law.
If your item arrives damaged, defective, misprinted, or incorrect, please contact us before returning the item. We will review the issue and provide instructions for the appropriate resolution.
Please do not return an item without first contacting us and receiving return instructions. If a return is required as part of an approved resolution, we will provide information regarding the return process and any applicable shipping costs.
Original shipping charges are generally non-refundable unless the refund is related to a damaged, defective, incorrect, or otherwise eligible order, or unless otherwise required by law.
SIZE, COLOR & ORDERING ERRORS
Because our products are made to order, we cannot accept returns or exchanges if the wrong size, color, design, or other product option was selected when the order was placed.
We encourage you to carefully review product descriptions, sizing information, color options, and your order details before completing your purchase.
CANCELLATIONS & ORDER CHANGES
Orders are submitted for production shortly after they are placed. If you need to request a cancellation or make a change to your order, please contact us as soon as possible.
We will do our best to accommodate your request, but once an order has entered production, we may be unable to cancel or modify it.
LOST OR MISSING ORDERS
If your tracking information shows that your package has been delivered but you have not received it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier.
If you still cannot locate your package, please contact us and we will help you determine the next steps.
If an order appears to have been lost in transit, please contact us so we can review the shipment and determine the appropriate resolution.
REFUNDS
When a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the refund is related to a damaged, defective, incorrect, or otherwise eligible order.
CONTACT US
If you have a problem with your order or questions about this policy, please contact us through our Contact Us page. We are happy to help and want every Pace of Grace order to be handled with care.